Packages may be claimed at the Leasing Office during normal business hours.
If you're not home, most couriers will leave a note on your door indicating that your parcel has been delivered to the Leasing Office.
All packages must be no larger than 20" x 20" x 20". Packages larger than these measurements will not be accepted by our staff and will be returned to the courier.
Bonnie Ridge will not hold packages for more than 7 days. If you are expecting packages and do not receive a door tag, we encourage you to track the packages to ensure delivery. Bonnie Ridge will not be responsible for any packages not claimed in a timely manner.
Packages with a known value of more than $500.00 will not be accepted (i.e., televisions, computers, etc.). Please make arrangements for alternative delivery.
Packages will ONLY be released to the addressee. To claim a package, recipients will be required to present a photo ID and sign the package pick-up log.
Occupants, roommates, and friends will NOT be allowed to pick-up packages without the written permission of the addressee.
Please know that we are not responsible for lost or stolen packages. We accept packages in our office as a courtesy to residents. It is not a required service or amenity and, as such, we reserve the right to refuse the acceptance of any package.